Refund policy

Updated 10 October 2026

Change of mind

Tell us within 14 days after delivery if you want to cancel, without needing to give a reason. For an order delivered in separate parcels, this period starts when the last item arrives. Send the goods back within 14 days of telling us.

Handle an item only as needed to check its nature, characteristics and function. Keep its accessories and packaging where possible. We may deduct for a loss in value caused by handling beyond those checks, where permitted by law.

Arrange a return before posting

Email office@sundaystereo.com or use our contact form with your order number, the item and whether you want to cancel or report a problem. We will give you the correct return instructions. Do not send goods to an address on the parcel without checking with us.

Change-of-mind return postage is your responsibility. Returns may need to go to China; there is no general US return warehouse. International return postage can be substantial. We will identify the destination and available options before you post. Keep proof of posting.

Damaged, faulty, incorrect or missing items

Contact us as soon as you notice a problem. Include your order number and a description; photographs of the item, packaging and label help where available. We will arrange the refund, replacement or other remedy you are entitled to.

If we require a return because an item is faulty, damaged or incorrect, we will cover reasonable return costs or provide a prepaid method. In some cases no return is needed. Supplier claim deadlines do not remove your legal rights.

Refunds

Refunds go to the original payment method. For a cancellation return, we refund within 14 days of receiving the goods or evidence they have been sent back, whichever is earlier. We also refund standard outward delivery when you cancel the whole order; any extra cost for an upgraded service is excluded.

An order cancelled before dispatch will be refunded promptly. We apply any shorter refund deadline required by law. Your payment provider may take additional time to show a completed refund. We will confirm when it is issued.

A simple cancellation message

You can write: “I wish to cancel order [number] for [items], ordered on [date] and received on [date]. My name is [name].” Send it to office@sundaystereo.com. You may use any other clear statement of cancellation.

These terms do not limit any mandatory consumer rights. Sunday Stereo handles your claim; our arrangements with our supplier do not replace our responsibilities to you.